Lead user experience engineer – Thomson Reuters
Lead user experience engineer to significantly contribute to the ideation and creation of highly usable and useful healthcare applications. These web-based solutions serve the hospital and payer markets and involve clinical workflow, search/Information display, reporting, visual information display, analytics, and complex user interaction and include mobile (Palm, Windows, Blackberry, iPhone, and Android) platforms. The UX engineer must apply appropriate methodologies and techniques in user research, information architecture, interaction design, visual information design, and prototyping to produce usable and effective products. This associate advocates and represents the customer in business strategy, conceptualization, and development phases of a project. He/she collects and interprets complex customer and user research findings and designs effective and elegant user experiences. He/she also influences the product development process to effectively integrate user-centered design.
Develop a deep understanding of customers’ business and individual needs by planning and executing user and ethnographic research activities including contextual inquiries, interviews, focus groups, heuristic reviews, surveys, etc. Develops conceptual models and user personas. Work with customers and other subject matter experts to identify and validate business requirements and translate those into highly useful and usable designs. Work with developers, product managers, business analysts, and QA, to create visually appealing, highly usable, and intuitive web interfaces in an Agile environment. Communicate your ideas using prototypes, wireframes, interactive mockups. Define and document user interface design specifications that include system process flows and business logic resulting from user interactions. Articulate the pros and cons of designs and support choices with clear, detailed evidence and rationale for decisions. Champion user needs while understanding the balance of user experience, business case, technical constraints, and time-to-release, and make tradeoffs when appropriate. Conduct usability testing and validation.
Some travel is required (10%) to visit customer sites, tradeshow/conferences, and development teams.
Master’s degree in Human Computer Interaction, Human Factors, Usability Engineering or related field.
10 years related experience in a mature software development organization. Thorough knowledge and significant experience with user-centered design practices. Expertise in user research methodologies, application of visual information design techniques, and an understanding of 508 and I18N requirements. Experience with prototyping tools (e.g., Visio, Photoshop, Illustrator, Fireworks, HTML, CSS). Understanding of the technical possibilities and limitations of HTML, CSS, Ajax, Javascript, and Flash. Appreciation and commitment to incorporate high level of visual design Strong analytical skills and attention to detail. Excellent communication and presentation skills, and ability to consistently deliver on schedule. Ability to work independently, work on multiple projects at once, and handle shifting priorities. Self-starter with strong project management skills.
Experience with Agile software development practices. Healthcare domain experience (clinical workflow, hospital management/operations, and/or healthplan analytical applications). Mobile user interface design experience. Formal visual design training.
CPHF/CPE a plus.
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