Holistic Usability: Making Stone Soup for Stakeholders and Clients

Tuesday June 22, 2010, 6pm to 8pm

Quicken Loans in Livonia, Michigan

What things do you create that allow people to make connections and share experiences?

As UX professionals, we are often the champion of the end-user. Whether an IA, an IXD, or a usability specialist, our main goal is to create good experiences surrounding products.

But our products are more than just interfaces, designs, software, or widgets; they are reports, personas, presentations, recommendations, and a myriad of other deliverables that we created for the people who commissioned our work: clients and stakeholders.

The UX skills we employ every day in creating positive and memorable experiences for the end-user can be used on business stakeholders, software engineers, and clients of our services in order to:

  • increase investment
  • decrease productivity blocking
  • increase efficient information sharing, and ultimately
  • improve the end-user experience

Through the concepts of holism and corporate culture, this talk will present case studies that examine how UX techniques, methods, skills, and deliverables can be repurposed to create good experiences for all people who come into contact with our work. (Christina’s talk is based on a workshop given at the 2010 UPA Conference in Munich, Germany in May 2010.)

Christina York is Manager of the User Experience Design group at ITHAKA, a not-for-profit organization that provides ways of finding and accessing scholarly information online in the creation of new knowledge. She is passionate about all things usable, useful, and meaningful.

Christina has worked in the UX field for more than eight years and still loves what she does every day. Her favourite things are the UX community, horror films, beer, and Deeeetroit Basketball. Find Christina on Twitter (@UXtina) and in local brew pubs in Ann Arbor.


Quicken Loans
Puerto Rico Room – Third Floor
20555 Victor Parkway
Livonia, MI 48152 (map)


$5, Current students
$10, Michigan Usability Professionals’ Association members
$20, All others

Register online at Guestlist so we can ensure we have enough refreshments to go around. We’ll also take payment (cash or check) at the door. Questions? Email events {at} miupa dot org.


6:00pm, Networking and food
6:45pm, Announcements
7:00pm, Program begins

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