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Jobs in Usability

MIUPA is dedicated to fostering networking and job matches for the user experience community. If you are interested in posting a job, send a brief description in an email to .

USABILITY ENGINEER
Compuware Corporation, Detroit, Michigan

Join the people that build software for business applications. Compuware's Product Development Centers allow you to be an integral part of developing award-winning software. Software Developers participate in the analysis design and implementation phase of the product life cycle for developing new software and enhancements of new products and/or features that have been identified by Product Management, prototyped by Product Planning, and assigned by Project Management. The Software Developer develops, codes, tests, and debugs new software or enhancements to existing software. Developers work with technical staff and customers to understand software problems and to resolve them. We are looking for candidates with work experience and expertise in:

Position Description

The Usability Engineer provides user interface design support to product development team(s). (S)he establishes usability requirements, builds prototypes, describes interactions, and negotiates feasible designs with developers. A Usability Engineer leverages corporate user interface standards and graphics in product user interfaces.
(S)he evaluates product and prototype usability at established milestones in development.

Primary Roles/Responsibilities:

  • Establish usability requirements for a product.
  • Define and prototype user interface requirements.
  • Conduct usability evaluation of prototypes, current products, and products in development, identifying areas for improvement.
  • Create style guides, templates and graphics.
  • Create design solutions based on the results of usability evaluations.
  • Negotiate user interface designs with development team.
  • Write and own user interface specifications part of Release Requirements Document, leveraging corporate user interface standards and graphics.
  • Create product user interfaces leveraging corporate user interface standards and graphics.
  • Conduct standard usability testing at development milestones.
  • Teach usability design methods and processes for GUI and Web design.

Required Skills

  • Extensive experience with Windows and Web user interface design.
  • Experience in usability evaluation methodologies, including usability testing.
  • Ability to design standard and custom MS Windows user interfaces.
  • Experience in working with a development team.
  • Strong communication and collaboration skills.

Desired Skills

  • Experience with prototyping and drawing tools such as Director, Visual Basic, Photoshop, and Visio.

Apply at: http://careers.peopleclick.com/careerscp/client_compuware/external/jobDetails.do?functionName=getJobDetail&jobPostId=3748&localeCode=en-us

USABILITY AUDITOR POSITION
ForeSee Results Inc, Ann Arbor, Michigan

ForeSee Results Inc is a top-rated web satisfaction management company. We utilize the methodology of the most respected, credible and well-known measure of customer satisfaction in the country, the American Customer Satisfaction Index (ACSI), to link customer satisfaction to measurable business results.

We are currently seeking a Usability Auditor to conduct usability audit reviews aimed at improving the interface of websites to enhance the user experience. The Usability Auditor participates in all phases of the usability audit review delivery process—from conducting in-depth usability audits to delivering results verbally and in written format to the client. Specialized training will be provided by ForeSee Results.

Position Responsibilities:

  • Review satisfaction data and communicate with Satisfaction Research Analysts to determine area of focus for usability audit
  • Conduct usability audits and write up expert usability evaluations
  • Create slide presentations to support audit reports
  • Deliver audit findings to client via PowerPoint presentations
  • Conduct usability reviews of prototypes, including wireframes and requirements documents
  • Management of usability audit database application
  • Conduct ad hoc research regarding usability principles and best practices
  • Act as internal resource regarding usability and the Usability Audit Review service
  • Maintain ongoing professional development to stay current with key thinking in the field

Required Skills:

  • A minimum of 2 years of relevant usability experience in an online environment
    Bachelor’s Degree in Human Factors, Usability Human Computer Interaction, or other related discipline
  • Excellent written and verbal communication skills
  • Proven ability to work effectively as a team member
  • Ability to quickly learn and adapt in a fast-paced environment
  • Ability to work with minimal supervision
  • Ability to work well with a variety of high-profile clients
  • Good analytical and quantitative skills and the ability to make sound recommendations
  • Keeps up-to-date with industry research and developments
  • Solid interpersonal skills and presentation skills, including the ability to communicate in small and large groups as well as virtually
  • Ability to clearly convey methodologies and report findings verbally and in written form
  • Must be self-motivated, energetic, self-directed, extremely detail-oriented, well-organized, display effective time management skills, and able to multi-task
  • Ability to create deliverables that are simple and direct
  • Proficiency in Microsoft Word, PowerPoint, Excel, Outlook
  • Experience with virtual meeting software tools, Visio, and SnagIt preferred

Find out more about us at www.foreseeresults.com. Apply by emailing your resume and salary requirements to: .

3 POSITIONS AT BANK OF AMERICA
Charlotte, Boston or Wilmington Delaware

  1. Interaction Designer
    Bank of America's eCommerce/ATM team is seeking an experienced
    interaction designer to lead user-centered design processes to ensure
    that web-based products, applications, and marketing pages are easy to
    use and help customers fulfill their goals.
  2. Content Manager
    The Content Manager will play a very key role on the eCommerce
    User-Centered Design and Research (UCD&R) team. This team's mission
    is to create innovative, industry-leading, electronic channel
    experiences that exceed customer expectations and enable partner
    success. To fulfill its mission, one of UCD&R's primary functions is
    to ensure rapid publishing of site content. The Content Manager will
    be responsible for creating, publishing, and maintaining content
    throughout eCommerce using the Content Management System. The person
    in this role will also function as a technical business analyst and
    subject matter expert for all content management initiatives.
  3. Usability Engineer
    Bank of America's e-Commerce/ATM team is seeking an experienced
    Usability Engineer to assist in the planning and execution of
    usability-related activities for e-Commerce initiatives related to
    www.bankofamerica.com. Responsibilities are similar to those of the
    Communications Manager II. Lead a team or project that is accountable
    for the successful design, delivery, financial management,
    communication and/or administration of a company wide communication
    program. Communications maybe in the form of electronics, print,
    face-to-face, video or writing. Responsibilities also include the
    program's design and production and distribution. May have
    responsibility to manage, train and develop associates.

    Contact for all the 3 positions mentioned above:
    Brian Ecelbarger
    VP; Corporate Recruiter
    Bank of America
    Global Consumer & Small Business Banking
    eCommerce/ATM Staffing
    704.683.6287 Office Phone
    704.683.8179 Fax
    [email protected]
    www.bankofamerica.com

SENIOR USER EXPERIENCE RESEARCH CONSULTANT
Tec-Ed, Ann Arbor, Michigan

Tec-Ed is looking for a Senior User Experience Research Consultant.

  • Contact name:
  • Company name: Tec-Ed, Inc.
  • Address: 4300 Varsity Drive, Ste A, Ann Arbor, MI 48108
  • Phone and fax number: 734-995-1010, 734-973-8025
  • E-mail address and company URL (optional): [email protected] and www.teced.com
  • Position title: Senior User Experience Research Consultant
  • Type of position (e.g., permanent, contract, freelance, full-time or part-time): full-time
  • Length of position (for contract and freelance positions only): permanent
    Job location (e.g., Farmington Hills, Livonia, Ann Arbor): Ann Arbor, MI or San Francisco Bay Area

Skills and education required; preferred:

  • Over 5 years of user research experience in a commercial/industry setting
  • Over 5 years of experience performing scope control of user experience projects
  • Over 5 years of experience coordinating others’ work on user experience projects
  • Bachelor’s degree required, advanced degree in a relevant field is a plus
  • Experience working in cross-functional teams and with various levels of management
  • Successful “multi-tasker” who can work on several projects at once
  • Excellent written and oral communication skills
  • Excellent interpersonal and time management skills
  • Ability to travel to client sites across the United States (about 1-2 times per quarter)
  • Driven to stay updated on research and professional practices in the field
  • Commitment to quality work on demanding projects

Job description:

  • Learn, understand, and respond to client needs for user data and improved user experience
  • Develop and execute user research plans
  • Conduct user research projects with a wide variety of methodologies: contextual inquiry, ethnographic interviews, usability testing, focus groups, participatory design, and more
  • Conduct user and task analysis for persona and use case development and requirements definition
  • Analyze data and report results—independently and collaboratively with other Tec-Ed consultants and with clients
  • Coordinate research studies and interaction design work performed by other Tec-Ed user experience consultants, ensuring projects meet schedule and budget commitments
  • Build and maintain successful ongoing relationships with client companies
  • Contribute to Tec-Ed’s planning and decision-making for future business and services

Salary or hourly rate range: TBD



USABILITY AND DESIGN ENGINEERS

Columbus, Ohio

Dedicated Technologies, Inc. is an Information Technology consulting firm based in Columbus, OH. Our continued growth has led to several openings for Information Technology Usability Engineers/Specialists to join our team. Relocation: All qualified candidates must be willing and able to relocate to Columbus, OH. TRAVEL MAY BE REQUIRED. The selected candidates will work in a fast-paced environment for a Fortune 100 company. The candidates will work with team members to define user-centered design methodology, guidelines, and deliverables within the overall application development methodology that our client has in place. The Usability Engineers will work through the entire development lifecycle with the goal of creating the most usable enterprise wide applications possible. They will make marketing contacts, conduct requirements analysis, and interact with development teams to understand user needs as well as create a User Interface that meets the requirements. Deliverables can include plans, sketches, conceptual and detailed user interaction specifications, and usability evaluations/tests.

The link to the detailed job description is:
http://www.dedicatedtech.com/Opportunities.xml#20072262322

SENIOR USER EXPERIENCE RESEARCHER
Bestica Inc, Seattle, WA

Sr User Experience Researcher in Technical Environment.
Bestica Inc is helping World's leading company with their need of Sr User Experience Researcher. This person should have great experience with designing Desktop Applications in a very technical environment. Experience with any integration tool like Biztalk, Tibco, Websphere, Webmethods is a plus. Individual should have industry experience with a highly technical background (not just consumer products; someone who has worked on software applications designed for enterprise architects/developers). An advanced computer science degree and HCI would be a plus.

Please take a look at the job description and send me your resume at if this position is a good fit for you. Should you have any further questions, please feel free to contact harvinder at 210-614-4198.

The link to the detailed job description is:
http://www.bestica.com/jobs_detail.aspx?pt=Company&PositionID=89.

SENIOR USER EXPERIENCE DESIGNER
Bestica Inc, Seattle, WA

Bestica Inc is helping World's leading company with their need of Sr User Experience Designer. This person should have great experience with designing Desktop Applications in a very technical environment. Experience with any integration tool like Biztalk, Tibco, Websphere, Webmethods is a plus.

Please take a look at the job description and send me your resume at if this position is a good fit for you. Should you have any further questions, please feel free to contact harvinder at 210-614-4198.

The link to the detailed job description is:
http://www.bestica.com/jobs_detail.aspx?pt=Company&PositionID=90.

USER INTERFACE ARCHITECT
Campbell-Ewald, Southeast Michigan
Work in a challenging and fast-paced environment for high profile clients. This is an exciting opportunity for a creative person with diverse skills and a wide range of experience. The Architect will work with clients and internal teams that comprise of Account Executives, Project Managers, Art Directors, Information Architects and Engineers to help determine project goals and constraints. The Architect's responsibilities include developing site architectures, interfaces, navigation schemes, wireframes, storyboards, and html prototypes. Another important aspect of the job is the evaluation of new technologies and tools for inclusion in the architecture. The Architect will also be responsible for providing technical leadership and mentoring to user interface engineers as well as participating in the implementation of engineering group development methodologies. Successful candidates must have exceptional verbal and written communication skills, as well as being team oriented and a self-starter to keep projects on task. We are looking for an Architect that has the ability to manage multiple tasks and projects simultaneously to meet client and project goals.

  • 7 years of experience with web application development using X/HTML, object-oriented JavaScript and DHTML, PHP, JSP, CSS, AJAX, Flash, XML, server side scripting, Tomcat, Apache, Struts, Ant, and J2EE technologies as well as experience developing database-driven and CMS driven websites
  • Experience with Service Oriented Architecture and Web Services - Experience using a formal software development methodology and developing formal specifications
  • Experience with Windows, Linux, UNIX OS, as well as version control system such as CVS and/or Subversion - Understanding of data structures
  • Experience with unit testing
  • Bachelor's Degree

Full Job description at www.campbell-ewald.com, please e-mail resumes to .

SENIOR DESIGNER
Digitas, Boston, MA

The role of Design Lead is a key player on the GM client team. Residing within the Core Creative discipline, Design Leads help to design and execute the creative vision of Art Directors and Creative Directors from the various AOR’s. Part designer and part facilitator, this role will help to insure that interactive concepts are executed on-brand and delivered on-time.

Core Competencies:

  • Interpret: Know assigned GM Divisions’ product line and brand value proposition inside and out. The Design Lead will need to work with AOR’s to understand each individual program and guide the team through the appropriate execution. Understand various interactive engagements such as site-builds, emails and OLA. Connect the dots between current projects and the latest emerging technology and trends.
  • Design: When appropriate, work within brand guidelines to design the look & feel for various interactive programs including large-scale websites, promotional sitelets, OLA and emails. Both static designs as well as SISMO experiences will be required. Design background preferred; Know and use design related software. Familiarity with Flash design. Understanding of basic UI principles.
  • Manage: Cross capability teams will be utilized to bring to life the creative vision of the AOR. Synthesize creative direction and own the execution. Communicate effectively both to the AOR client teams and to the executional tech and production teams. Juggle multiple projects and tight timelines. Evaluate executional team’s output based on brand guidelines.

Education: BFA or equivalent. 5+years interactive design experience.

Send your resume to .

LEAD INTERACTION DESIGNER
Digitas, Boston, MA

You have at least 5+ years’ experience in interactive design. You hold an undergraduate or graduate degree from a design or human factors program, regardless of years of work experience. You can travel or work on-site. You have planned and conducted user research, generated audience definitions and task descriptions, and you have designed sophisticated online customer experiences for high volume transactional sites. You can integrate highly branded retail content with bulletproof interaction design and usability best practices. You can provide leadership and can collaborate easily with both client and internal Teams. Your skills and experience should include:

  • Interaction Design: Demonstrated Information Architecture expertise. Conceptual experience design, functional design and modeling audiences, processes & tasks. Documentation, such as site maps, wireframes, flow charts or use cases, functional & presentation specifications, and style guides.
  • Collaboration: Partnership with technology on design feasibility. Partnership with creative design team on visual design integrity. Partnership with Clients on business requirements and goals.
  • Research and Analysis: Planning and direction of appropriate research. Application of research methodology to research plans. Competitive or content assessments. Analysis, recommendation and implementation of research results. Usability testing processes.

Send your resume to .

INTERACTIVE USABILITY ENGINEER
Digitas, Boston, MA

You have at least 3 years’ experience in interactive design. You are a doer and a leader. You have led projects and designed sites and applications, from conducting initial research to generating audience insights to creating customer experiences to detailing design and documentation. An undergraduate or graduate degree in graphic design, human factors, interaction design, or related fields is required. Your skills should include:

  • Interaction Design: A range of information architecture and user interface design project work: Audience profiling, process, work ad task analysis and modeling. Conceptual design, functional design, and content development. Documentation, such as site maps, wireframes, flow charts or use cases, functional & presentation specifications, and style guides.
  • Collaboration with: Project management on development of project plans. Research on development of research plans. Account/marketing on business goals and site strategy. Technology on design feasibility. Design team on visual design and copy.
  • Research and Analysis: Conducting or guiding contextual and usability research. Development of research approaches and application of appropriate research methodologies. Competitive and content assessments. Analysis and implementation of research results.

Send your resume to .

Human Machine Interface Engineer –
This is a direct opportunity located in the Detroit metro area

You will lead Human Machine Interface (HMI) specification development for next generation navigation audio systems.
Define the navigation radio/audio HMI experience and document new network interface strategies to communicate with a hands free Bluetooth phone module. Manage the design, validation and release of infotainment, audio and navigation products.

3+ years of similar experience in Navigation, Audio, Telematics, etc, more experience is ideal. Min. of a BS degree, MS degree preferred. If you have further interest please forward a Microsoft Word .doc version of your resume to: and I will follow up with you to discuss. Rest assured, your information will never leave my office without your prior approval.

User Experience Architect – all levels
TandemSeven, Chicago, NY & Boston

TandemSeven (www.tandemseven.com) is seeking User Experience Architects with strong Human Factors background to help lead our business. The ideal candidates must be experienced in applying a user-centered methodology to all aspects of software, portal or web application design and development lifecycle. This position requires individuals skilled in requirements, research and design, and a strong experience leading engagements, estimating, writing proposals and generating new business opportunities.

Send your resume to .



User Experience Researcher/Project Manager

Tech-Ed Inc, Ann Arbor, MI

Tec-Ed, Inc. seeks a User Experience Researcher/Project Manager to work out of our Ann Arbor, Michigan, headquarters. Prefer over 5 years of user research and project management experience in a commercial/industry setting. Send your resume and salary requirements to Laurie Kantner ().



Usability Specialist

TechSmith Corporation, East Lansing, MI

Develop user interface wireframe specifications, perform software
usability evaluations, and create written recommendations. Applicants
should demonstrate a passion for usability and be familiar with
multiple authors/principles on the subject. May be required to work
weekends, provide off-hour support, and/or carry pager.

Required Skills:
6+ years overall IT experience
Minimum 3 years experience with wireframe specifications and software
usability evaluations
Degree in Human-Computer Interaction, Cognitive Psychology, Human
Factors/Ergonomics, Computer Science, or Graphics Design
Preferred: Experience with focus group facilitation, project plans,
graphic design, CSS, or XHTML.

Renée Bumpus, Staffing Coordinator, CIBER, Inc.
(800) 324-6001, x1740 (main line)
(248) 204-1714 (direct)
(248) 352-3010 (fax)


User Experience Researcher

TechSmith Corporation, East Lansing, MI

Are you passionate about understanding how users use and understand technology? Understand how to conduct research using industry standard practices? Have the desire to employ creative methods to gather data? Are you ready to help improve business and inspire users? We are looking for permanent employees as well as interns for this role. Interested? Just e-mail your resume and cover letter with salary requirements and digital portfolio to get the ball rolling. Detailed job descriptions on http://www.techsmith.com/compan.asp.


User Experience Designer

TechSmith Corporation, East Lansing, MI

Passionate about designing user experiences; know user interface design standards inside and out; know when to break the rules? Are your designs easy, elegant and delightful? Do you believe that people should just be able to use software and not have to learn how to use software? Want to help us turn user research data into world-class software and web services? Become a UX influence at TechSmith Corporation. We are looking for permanent employees as well as interns for this role. Interested? Just e-mail your resume and cover letter with salary requirements and digital portfolio to get the ball rolling. Detailed job descriptions on http://www.techsmith.com/compan.asp.


Senior Web Designer

TechSmith Corporation, East Lansing, MI

Are you a Web Designer that wants to be a part of a fast-paced, creative production team? Are you passionate, self-motivated and flexible? Join the TechSmith Web Marketing team in developing TechSmith's web presence. Assist in the creative as well as technical development of a variety of websites and web-based applications. You will be challenged to design large and small graphics, layout and implement templates for web applications, and create and integrate rich multimedia content. We are looking for permanent employees for this role. Interested? Just e-mail your resume and cover letter with salary requirements and digital portfolio to get the ball rolling. Detailed job descriptions on http://www.techsmith.com/compan.asp.

DIRECTOR OF INTERNET SERVICES AND MARKETING
Partnership for Learning, Lansing, MI

Partnership for Learning, a national award-winning non-profit education publisher, seeks a marketing and product management pro to guide our online and offline strategies. Primary duties include: leading a small team, including an editor and web development agency, to achieve top rankings for our future family education guidance website; providing marketing expertise to expand the impact of our publications and public information campaigns; providing business planning and leadership for the
development of new web services. Reports to CEO. Bachelors in marketing or related field and five years experience in publishing, web management, or related services. Excellent management, analytical, and communication skills.

Email: , or mail resume, work samples, and salary requirements to: Director of Operations, Partnership For Learning, 321 N. Pine, Lansing MI 48933.

SENIOR USABILITY SPECIALIST (6 positions open)
The MathWorks, Natick, MA

You will be responsible for providing user centered design activities related to several MathWorks product areas. You will make recommendations to team members about appropriate usability methods, including usability tests, interviews, design reviews. You will work closely with the team members to help them develop user profiles and create task lists.

You will help the developers' record and interpret results. You will help the team decide what to do about feedback, and will provide input for design decisions based on that feedback. You will participate in documenting requirements and functional design specifications. 6 positions, on various product teams.

Link: http://www.mathworks.com/company/jobs/opportunities/Job5244.html.


INFORMATION ARCHITECT (full time and contract positions available)
Enlighten, Ann Arbor, MI

Enlighten, an award-winning interactive professional services company, is seeking an Information Architect. Experience in user needs analysis, usability testing, business analysis, structuring complex content, designing Web site organization and navigation systems, and writing user interface functional specifications is required. Candidates must exhibit exceptional analytical skills, interpersonal and technical communication skills, and an ability to closely collaborate on multidisciplinary teams. Demonstrated mastery of details is mandatory.

Enlighten offers a creative, hip, and ethical work environment. We are looking to fill contract and full time positions. If you'd like to join our team, please e-mail your cover letter and resume to: iajobs[at]enlighten[dot]com.

USER EXPERIENCE ARCHITECTS (multiple positions)
Detroit, Dallas, and other locations

EDS's Consulting Services group is searching for User Experience Specialists who want to work on variety of challenging projects for blue-chip and Fortune 500 client organizations.

If you thrive on creative problem-solving and translating user needs to quality interface design, this is the positive environment for you. This position offers the opportunity to learn and grow by working with colleagues on large, complex applications, portals or Web sites.

Contact Andy Loyd at .

WEB DEVELOPER (multiple positions)
Sagient, Ann Arbor, MI

The Web Developer focuses on the development of web application user interfaces for new and existing websites. The Web Developer will utilize her/his coding expertise to develop robust web-client user interfaces that integrate with various server-side components and back-end systems. As a member of the Sagient team, this person will participate in all phases of the development lifecycle, including functional definition, UI design and development, and testing.

The ideal candidate will have experience developing cross-browser user interfaces and well rounded technical experience with multiple languages for web application development.

Details and contact at www.sagient.com/contactUs/webdeveloper.asp.

SENIOR INFORMATION ARCHITECT
Southeast Michigan

Help create innovative, usable Web solutions for our clients. Work
with our clients to understand their business models and goals and to
define strategies and approaches for reaching them. Then work with the
design team to create Web sites that will communicate effectively with
and be usable for their intended audiences.

Minimum 4 years directly related information design and strategy experience.

  • Portfolio review and presentation required.
  • Bachelors Degree in human factors, HCI, information design,
    industrial design or related area.
  • Visio skills a must.
  • Online retail shopping cart experience a big plus!
  • Salary cap-$85,000 annually with realistic 7.5% bonuses.

Contact Laura Hunter for more information, Vivid Resources
559-684-1070, laura.hunter, http://www.vividresources.com.

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