Senior Usability Officer

American Library Association, Chicago, IL

The American Library Association (ALA), a large, information-based professional organization seeks an Senior Usability Officer (SUO). This position in its key role will support 65,000 members and nonmembers in the organizations’ initiative to recast its growing Website with user-centered web design principles. The potential candidate will have extensive first hand experience designing and running usability tests, accessibility reviews/audits, and determining website trends. In addition, must have experience with other methodologies such as expert walkthroughs, defining stakeholder requirements, task analysis, wireframing, prototyping and card sorting. Excellent communication and people skills with the ability to communicate with non-technical individuals are a must in this highly visible position. The SUO must be flexible and able to incorporate user-centered design principles to online interfaces while remaining responsive and open to the diverse and shifting needs of a complex organization. The ability to work in a team environment and between two universes of Information Technology and Librarianship is essential in order to maintain an outcome-oriented, global vision.

Master’s degree in Human-Computer Interaction (HCI) or related field with a minimum of five years experience in designing and conducting usability tests and making recommendations to effect changes. Must have knowledge of web site design, web-based usability standards, web-based accessibility standards and industry-acknowledged best practices. This individual must be able to work in a fast-paced environment and manage multiple projects simultaneously.

ALA has an excellent medical/dental package, vacation and retirement annuity. Review of applications will begin May 1, 2008 and continue until the position is filled.

For consideration send a letter of application and resume to the American library Association, Human Resources Department, SUO/IT, 50 East Huron Street, Chicago, IL 60611; fax: 312.280-5270, email:

The American Library Association is an affirmative action, equal-opportunity employer. Applications are invited from women, minorities and people with disabilities.

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